Jack Spack Septic Tank Cleaning Service Inc

7415 Carpenter Rd Ste B
Ypsilanti, MI 48197-8725
1 Reviews

1 Ratings

Local: (734) 434-3220
jackspackseptic.com

In Our Business, a Flush Beats a Full House!

Business Highlights
  • Family Owned & Operated Since 1948
  • Fast Reliable Honest & Thorough Periodic Scheduling For Maintenance
  • Year Round Service Consulting Services Available
  • In Business Since

    1948

  • Languages Spoken

    English

    Contractors – Plumbing Contractors

    • Free Estimates Available
    • Guarantees / Warranties Available
    • Areas Served

      County Wide

    • Special Services Offered

      Service Contracts / Preventative Maintenance,No Extra Charge-Travel / Mileage

    • Services Offered

      Water Removal & Sewage Removal,Sewer & Drain Cleaning,Drain Cleaning / Drain Repair,Sewer Line Locating & Repair,Sewer Contractors,Drain Clogs Repaired

    • Customers Served

      Residential,Municipal,Commercial

    • Licenses, Certifications, Accreditations

      Licensed & Insured

    Reviews (1) Write a review

    1. Poor responsiveness and appauling customer serviceby Bob Ender on 11/13/2014
      User Avatar
      I would discourage the use of Jack Spack for any services. Our Story: We scheduled a Washtenaw county required well/septic inspection on October 20 with the disclosure of a home sale closing date of November 12. Photos about a concern noted during inspection were emailed to the county on October 20th and the water testing was completed and returned to Jack Spack by the labs on October 21 & October 24. We called to follow up on status on October 31, with the response by the owner Duane that "They were working on it". Called again on November 4th and were told the same. Finally after calls on November 10th and 11th they faxed the paperwork to the county on the morning of November 12, closing day. The result was the county issuing a denial for sale for the issue that Jack Spack had sent photos back on October 20. When contacting the county, they sent copies of the report and communications validating the dates the issue were identified and the fact that Jack Spack delayed reporting for 13 business days on an issue that takes only one to two days to correct. When calling Duane, the owner of Jack Spack, and expressing my dissatisfaction with their responsiveness, I was told; Quote: "Why are you bitching at me, you should be talking to Jack (their employee who did the inspection)" and he even had the nerve to to say "maybe you shouldn't wait till the last minute for inspections" after holding the inspection data for 13 business days. As a business owner in a service industry, I can't ever imagine speaking to a client in that manner, nor shunning responsibility and passing blame onto the employee. Please do not patronize a business with this type of leadership.

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      Jack Spack Septic Tank Cleaning Service Inc
      (734) 434-3220
      7415 Carpenter Rd Ste B
      Ypsilanti, MI 48197-8725
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